FAQ
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HOW TO SHOP ONLINE? 1/2
Your Shopping Bag
The items added to your Shopping Bag will be kept there for as long as you are logged in.
You may purchase up to five items in a single order.
Your first purchase
All items that display an “Add to Shopping Bag” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Shopping Bag” button to place the product in your shopping bag.
When you are ready to finalise your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by clicking on "Delete”.
To complete your purchase you will need to create an account or log in to your existing account.
When you have completely reviewed your order, click on the "Confirm and place order" button on the Website to place your order.
- HOW TO SHOP ONLINE? 2/2
- HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I ENQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS AN AUSTRALIA E-BOUTIQUE APPLICATION AVAILABLE FOR DOWNLOAD TO SHOP FROM MY MOBILE PHONE OR TABLET?
- HOW MANY CARTIER ITEMS MAY I PURCHASE IN ONE ORDER?
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HOW TO SHOP ONLINE? 1/2
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- DELIVERY
- ORDER TRACKING
- RECEIPT OF DELIVERY
- MAY I PICK UP MY AUSTRALIA E-BOUTIQUE PURCHASE AT A CARTIER BOUTIQUE?
- I LIVE OUTSIDE OF THE AUSTRALIAN COUNTRIES LISTED IN THE TERMS AND CONDITIONS OF SALE. MAY I PLACE AN ORDER THROUGH THE AUSTRALIA E-BOUTIQUE FOR DELIVERY TO A COUNTRY NOT LISTED HERE?
- WHAT ARE THE SHIPPING FEES AND DELIVERY TIMES?
- IF I PURCHASE MORE THAN ONE ITEM, MAY I SHIP MY ORDER TO MULTIPLE ADDRESSES?
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- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
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- GUARANTEE
- HOW MAY I RECEIVE A RECEIPT FOR MY PURCHASE ONLINE OR OVER THE TELEPHONE?
- DOES THE CARTIER CREATION COME IN A PRESENTATION CASE?
- WHICH CARTIER BOUTIQUE WILL APPEAR ON MY CERTIFICATE OF AUTHENTICITY?
- HOW MAY I ENSURE THAT I SELECT THE CORRECT WATCH BRACELET SIZE FOR MY WRIST?
- ARE ALL CARTIER CREATIONS AVAILABLE FOR PURCHASE THROUGH THE AUSTRALIA E-BOUTIQUE?
HOW TO SHOP ONLINE? 1/2
Your Shopping Bag
The items added to your Shopping Bag will be kept there for as long as you are logged in.
You may purchase up to five items in a single order.
Your first purchase
All items that display an “Add to Shopping Bag” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Shopping Bag” button to place the product in your shopping bag.
When you are ready to finalise your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by clicking on "Delete”.
To complete your purchase you will need to create an account or log in to your existing account.
When you have completely reviewed your order, click on the "Confirm and place order" button on the Website to place your order.
