FAQ

- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
  
  Only the person who placed the order is authorised to collect the item.
  
  When collecting your order, you will be required to present an official photo ID (passport, driving license or ID card). The name on your ID must match the name on your order. Please contact our Client Relations Center on +1800 130 000 should you require further assistance in arranging your collection.
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE AUSTRALIA E-BOUTIQUE?

CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?

Only the person who placed the order is authorised to collect the item.

When collecting your order, you will be required to present an official photo ID (passport, driving license or ID card). The name on your ID must match the name on your order. Please contact our Client Relations Center on +1800 130 000 should you require further assistance in arranging your collection.

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CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?

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