Cartier guarantee for Australia

Last update: February 2021


Mandatory Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Mandatory Statutory Rights apply only to watches purchased in Australia and presented for guarantee services in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watches to Richemont Australia Pty Ltd, a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center.

Cartier Warranty in Australia:

This Cartier Warranty, which applies only to watches purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law and any other laws in relation to the goods. Subject to your Mandatory Statutory Rights under the Australian Consumer Law and the following conditions, your Cartier watch is warranted for a period of twenty-four (24) months from the date of purchase stated on your original invoice (the “Warranty Period”). If your watch is returned during the Warranty Period, Cartier will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • watches where the serial number originally engraved on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch;
  • any defects resulting from the contact with water, if your water-resistant watch did not undergo the water-resistance tests required by Cartier each time the case was opened for any reason (including, for instance, replacement of a battery), or if your watch is not water-resistant.

Should your Cartier watch prove defective, you may obtain the benefit of your Cartier Warranty by bringing or sending your watch to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website or ask the Cartier Boutique or Cartier authorized retailer indicated in your sales documents. Only Cartier Boutiques, as well as Cartier authorized retailers and Cartier authorized after-sales service centers, are authorized to provide the Cartier Warranty service in accordance with Cartier’s instructions.

In order to benefit from this Cartier Warranty, you are invited to contact or visit a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sale service center, by presenting your Cartier Warranty duly activated at the time of your purchase by a Cartier Boutique or a Cartier authorized retailer. Please be certain to retain your Cartier Warranty at all times. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under this Cartier Warranty (instead of your Mandatory Statutory Rights) you may be responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

In Australia, this Cartier Warranty is provided by:

Richemont Australia Pty Ltd
Level 8, 74 Castlereagh Street
Sydney, NSW 2000

A claim under this Cartier Warranty may be sent to Richemont Australia Pty Ltd at the address above, or as further specified in this Cartier Warranty.