A NOTE TO OUR CLIENTS

We hope this message finds you and your loved ones safe and well.

In line with the World Health Organization and local health authorities’ guidelines, we are delighted to welcome you to our boutiques from 27th April 2020 with the following adjusted opening hours:

  • Monday to Saturday: 10:00AM – 5:00PM
  • Sunday: 11:00AM – 5:00PM

Cartier’s first priority is the safety and wellbeing of our valued clients and teams. We are closely monitoring the Covid-19 virus outbreak and have put procedures in place to minimize risk of transmission for a safe and healthy environment.

To ensure the health and safety of our valued clients, teams and community, we have implemented necessary precautionary measures such as social distancing principles, a maximum number of guests at a time in each boutique, frequent hand washing and disinfecting all surfaces and areas that clients may have been in contact with, including all creations presented.

We look forward to hosting you at our boutique.


BOUTIQUES

All Cartier boutiques in Australia are now open. Cartier has always been guided by making every moment precious. During these unprecedented times, we are delighted to offer you private appointments to enjoy the best Cartier experience. Book a private appointment or call our Cartier Relations Center: 1 800 130 000. Find a boutique near you.

 

CARTIER.COM.AU

Our website continues to operate. You can order online or call 1 800 130 000 should you wish to place an order with a Cartier Ambassador.

 

SHIPPING & DELIVERY

We continue to offer complimentary delivery for Standard Shipping. However, you may experience delays in your shipment.

 

RETURNS & EXCHANGES

To ensure the health and safety of our teams, partners and clients, our return and exchange policy is updated as follows:

  • In-store: We will honour any returns/exchanges that fall within the Cartier guidelines.
  • Online: Our return and exchanges capabilities are available for purchases on www.cartier.com.au.

Return & exchange guidelines:

  • Must be in perfect, unworn condition;
  • Cannot be personalized in anyway;
  • Should be returned with any accompanying packaging, GIA certificates, etc.
  • The appropriate sales receipt should be presented with the merchandise

There will be no exceptions made to these updated policies.

Please contact a Cartier Ambassador should you have any questions.

 

FOR MORE INFORMATION

Cartier Ambassadors are available here or call 1 800 130 000 or via Chat on www.cartier.com.au to assist with any questions.