FAQ
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- HOW TO SHOP ONLINE? 1/2
- HOW TO SHOP ONLINE? 2/2
- HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I ENQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS AN AUSTRALIA E-BOUTIQUE APPLICATION AVAILABLE FOR DOWNLOAD TO SHOP FROM MY MOBILE PHONE OR TABLET?
- HOW MANY CARTIER ITEMS MAY I PURCHASE IN ONE ORDER?
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- DELIVERY
- ORDER TRACKING
- RECEIPT OF DELIVERY
- MAY I PICK UP MY AUSTRALIA E-BOUTIQUE PURCHASE AT A CARTIER BOUTIQUE?
- I LIVE OUTSIDE OF THE AUSTRALIAN COUNTRIES LISTED IN THE TERMS AND CONDITIONS OF SALE. MAY I PLACE AN ORDER THROUGH THE AUSTRALIA E-BOUTIQUE FOR DELIVERY TO A COUNTRY NOT LISTED HERE?
- WHAT ARE THE SHIPPING FEES AND DELIVERY TIMES?
- IF I PURCHASE MORE THAN ONE ITEM, MAY I SHIP MY ORDER TO MULTIPLE ADDRESSES?
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- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
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- RETURN POLICY 1/2
- RETURN POLICY 2/2
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IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH AUSTRALIA E-BOUTIQUE?
You will need to contact our Cartier Client Services within 30 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number, you have the remainder of this 30-day period to return or exchange your purchase.
Only items purchased through the Australia e-Boutique may be returned or exchanged through the Australia e-Boutique.
Items that have been engraved or modified may not be returned or exchanged.
For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact our Client Relations Center.
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- GUARANTEE
- HOW MAY I RECEIVE A RECEIPT FOR MY PURCHASE ONLINE OR OVER THE TELEPHONE?
- DOES THE CARTIER CREATION COME IN A PRESENTATION CASE?
- WHICH CARTIER BOUTIQUE WILL APPEAR ON MY CERTIFICATE OF AUTHENTICITY?
- HOW MAY I ENSURE THAT I SELECT THE CORRECT WATCH BRACELET SIZE FOR MY WRIST?
- ARE ALL CARTIER CREATIONS AVAILABLE FOR PURCHASE THROUGH THE AUSTRALIA E-BOUTIQUE?
IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH AUSTRALIA E-BOUTIQUE?
You will need to contact our Cartier Client Services within 30 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number, you have the remainder of this 30-day period to return or exchange your purchase.
Only items purchased through the Australia e-Boutique may be returned or exchanged through the Australia e-Boutique.
Items that have been engraved or modified may not be returned or exchanged.
For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact our Client Relations Center.