Cartier International Guarantee (all countries except USA / Canada)

Last update: February 2021

CARTIER WARRANTY IN AUSTRALIA

Mandatory Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Mandatory Statutory Rights apply only to lighters purchased in Australia and presented for guarantee services in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the lighters to Richemont Australia Pty Ltd, a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center.

Cartier Warranty in Australia:

This Cartier Warranty, which applies only to lighters purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law and any other laws in relation to the goods. Subject to your Mandatory Statutory Rights under the Australian Consumer Law and the following conditions, your Cartier lighter is warrantied for a period of twenty-four (24) months from the date of purchase stated on your original invoice and/ or warranty booklet against any manufacturing defect (the “Warranty Period”). If your lighter is returned during the Warranty Period, Cartier will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier Warranty does not cover, notably:

  • Defects and damages resulting from misuse or negligence, or from accident,
  • Defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as gas or flints;
  • Lighters where the serial number originally imprinted is removed or not clearly legible;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the lighter;

Should your Cartier lighter prove defective, you may obtain the benefit of this Cartier Warranty by bringing or sending your lighter to any Cartier Boutique, Cartier Authorized Retailer or Cartier Authorized After-Sales Service Center. For more information and a complete list of Cartier Boutiques, Cartier Authorized Retailers or Cartier Authorized After-Sales Service Centers, please consult the Cartier website www.au.cartier.com or ask the Cartier Boutique or Cartier Authorized Retailer indicated on the Warranty Certificate in the warranty booklet that accompanies your Cartier lighter. Only Cartier Boutiques, as well as Cartier Authorized Retailers and Cartier Authorized After-Sales Service Centers, are authorized to provide the Cartier Warranty service in accordance with Cartier’s instructions.

In order to benefit from this Cartier Warranty, you will be required to present the Warranty Certificate in the warranty booklet that accompanies your Cartier lighter, duly completed, dated, stamped and signed by your Cartier Boutique or your Cartier Authorized Retailer in Australia. Please be certain to retain this Warranty Certificate at all times. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under this Cartier Warranty (instead of your Mandatory Statutory Rights) you may be responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

In Australia, this Cartier Warranty is provided by:

Richemont Australia Pty Ltd
Level 8, 74 Castlereagh Street
Sydney, NSW 2000
Tel: 1.800.13.0000
Email: customerservice.oceanie@cartier.com

A claim under this Cartier Warranty may be sent to Richemont Australia Pty Ltd at the address above, or as further specified in this Cartier Warranty.